Pharmaceutical Cold Storage is a trading style of Rentafridge Limited, a company registered in England and Wales under company number 11786192.
Registered office:
Charwell House
Wilsom Road
Alton
GU34 2PP
United Kingdom
This Privacy Policy explains how Pharmaceutical Cold Storage collects, uses, stores and protects personal information when you visit our website, contact us, submit an enquiry or use our services.
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection legislation.
1. Information we collect
We may collect personal information that you provide to us when you use our website or contact us. This may include:
- Your name
- Company or organisation name
- Email address
- Telephone number
- Address
- Delivery or installation details
- Details of your enquiry
- Information provided when requesting a quotation
- Any other information you choose to provide to us
We may also automatically collect certain technical information when you visit our website. This may include your IP address, browser type, device information, pages visited and information about how you interact with our website.
We collect this information because it allows us to operate our website, respond to enquiries and provide our services effectively.
2. How we use your information
We may use your personal information to:
- Respond to enquiries and requests
- Provide quotations and information about our services
- Supply, deliver or install products and services
- Communicate with you about an enquiry, quotation or existing service
- Manage our customer and business relationships
- Operate, maintain and improve our website
- Monitor and improve the performance of our website
- Protect our website, systems and business against misuse or security threats
- Comply with legal, regulatory and accounting requirements
- Establish, exercise or defend our legal rights where necessary
We only process personal information where we have a lawful basis to do so under applicable data protection legislation.
Depending on the circumstances, this may include processing that is necessary to fulfil a contract, take steps at your request before entering into a contract, comply with a legal obligation, pursue our legitimate interests or where you have provided consent.
3. Sharing your information
We do not sell your personal information.
We may share relevant personal information with trusted third parties where this is necessary to respond to your enquiry, provide our services, operate our website or meet our legal obligations.
This may include:
- Contractors and suppliers involved in providing our services
- Delivery and installation providers
- Website hosting and technical service providers
- IT and software providers
- Professional advisers
- Payment or financial service providers where applicable
- Government authorities, regulators or law enforcement agencies where legally required
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that they handle your information securely and in accordance with applicable data protection requirements.
4. Legal basis for processing
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on how we use your information, we may rely on one or more of the following legal bases:
Contractual necessity: Where processing is necessary to provide a service, fulfil an agreement or take steps at your request before entering into a contract.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
Legal obligation: Where we are required to process information to comply with a legal or regulatory obligation.
Consent: Where you have given us permission to process your information for a specific purpose. Where we rely on consent, you can withdraw it at any time.
5. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information provided to us through the internet.
6. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information depends on its nature, why we need it and whether we have ongoing legal, contractual or business obligations to retain it.
Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.
7. Cookies
Our website may use cookies and similar technologies.
Cookies are small text files stored on your device when you visit a website. They can help a website function correctly, remember preferences and provide information about how visitors use the website.
Some cookies may be necessary for the website to operate. Other cookies may be used for analytics, functionality or other purposes.
Where applicable, we will obtain your consent before placing or using cookies that require consent under UK law.
You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
8. Your data protection rights
Under UK data protection law, you may have certain rights in relation to the personal information we hold about you.
These may include the right to:
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Request the deletion of your personal information where there is no lawful reason for us to retain it
- Ask us to restrict the processing of your information in certain circumstances
- Object to certain types of processing
- Request the transfer of certain personal information to you or another organisation
- Withdraw consent where we rely on consent as our lawful basis for processing
These rights are subject to certain legal conditions and exemptions.
If you wish to exercise any of these rights, please contact us using the contact details provided on our website.
9. Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
10. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and address your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
Further information about your rights and how to make a complaint is available from the ICO.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.
Pharmaceutical Cold Storage is a trading style of Rentafridge Limited.
Registered office:
Charwell House
Wilsom Road
Alton
GU34 2PP
United Kingdom
Company number: 11786192
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.
Any updated version will be published on this page with a revised “Last updated” date.